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Frequently Asked Questions
Q: How long does shipping take?
A: Orders are processed within 1–3 business days, and most arrive within 7–14 business days after that. You'll get a tracking number by email.
Q: Is shipping free?
A: Yes, on US orders of $50 or more. Orders under $50 ship for $4.99.
Q: When should I order for Christmas?
A: Order by December 1 for the best chance of delivery before Christmas.
Q: Does the heated vest come with a power bank?
A: No. The vest works with a standard USB power bank, sold separately.
Q: How do I charge the hand warmers?
A: With a USB-C cable.
Q: Can I return an item?
A: Yes. Damaged or defective items can be reported within 30 days of delivery, and unused items can be returned within 14 days. See our Shipping & Returns page for details.
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